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Servicenow Config - CMDB Analyst (No C2C) Hybrid

Falls Church, VA 22042

Posted: 03/29/2023 Industry: Aerospace/Defense Job Number: 23-00344

Job Description

Become an integral part of a diverse team while working as a CMDB Analyst for one of our elite DoD clients.  Must be a US Citizen to qualify.
  • Assist in developing standard IT configuration management methodology
  • Supports the Configuration manager in the development of CMDB policy, processes and knowledge base
  • Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
  • Assists Configuration manager in conducting configuration audits and reconciliation 
  • Maintains CIs to ensure CMDB accuracy and completeness
  • Drives visibility on unauthorized CI changes or alterations to environment
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support
  • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
  • Perform SDLC activities required to enhance the Service Now platform 
  • Act as backup for CAB Manager
Skills Required:
  • Expert knowledge of IT Configuration and Asset Management processes.
  • Expert knowledge of ServiceNow CMDB.
  • Understanding of ServiceNow Discovery and Service Mapping tools.
  • Solution Oriented mind set & be able to provide recommendations for the current and future platform.
  • Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change.
  • Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
  • Able to generate reports for KPIs.
Experience Required:
  • ITIL Foundation v3 or v4 certification
  • Minimum of 1 year of ServiceNow IT Operations experience
  • Minimum of 3 years of experience working in global enterprises (post college, internship experience does not count towards this years of experience requirement
  • Cross-functional experience working in multiple divisions that may not be similarly regulated
Education Required:
  • Bachelor's degree or higher is required.
Beneifts:
  • Health Insurance
  • 401k

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

 

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About Falls Church, VA

Take the next step in your career journey by exploring our job opportunities in and around Falls Church, Virginia! Nestled in the vibrant Northern Virginia region, Falls Church offers a perfect blend of historic charm and modern amenities that make it an ideal place for professionals looking to thrive. With proximity to renowned landmarks like the Falls Church Farmers Market, Eden Center, and the State Theatre, you'll have access to a diverse range of cultural experiences and delicious cuisine. Immerse yourself in the thriving arts scene with visits to the Falls Church Arts gallery or catch a show at the Creative Cauldron. Don't miss out on the opportunity to join our growing community and advance your career in this enchanting locale.