The ideal candidate is organized, professional, comfortable working with multiple databases, and able to handle confidential information accurately and discreetly.

• Review medical claims according to established written procedures.
• Identify and escalate complex claims or issues to the appropriate staff.
• Answer incoming calls and direct callers to the appropriate team member or resource.
• Educate providers about billing processes and available resources.
• Maintain databases and tracking records for reporting and follow-up.
• Perform accurate data entry across multiple systems and databases.
• Monitor a shared email mailbox and route inquiries to the appropriate staff.
• File, organize, and maintain electronic and physical documents.
• Fax, scan, copy, and distribute documents as needed.
• Use standard office equipment and technology to support daily operations.
• Maintain a positive, professional, and service-oriented demeanor.
• Assist with special projects and perform other related duties as assigned.

Required Qualifications

• High school diploma, GED, or equivalent.
• Experience using Microsoft Word and Excel.
• Proficiency with standard office technology, including computers, scanners, copiers, telephones, and email systems.
• Strong attention to detail and the ability to follow written procedures.
• Ability to maintain accurate records and manage routine administrative responsibilities.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Ability to handle sensitive information professionally and appropriately.

• Health Insurance
• Sick time
• 401k