Our client is currently seeking a highly organized and detail-oriented Administrative Assistant to join their team in the NYC office. This role is essential for ensuring the efficient handling and processing of various administrative tasks.

Key Responsibilities:

• Open and review daily mail to determine proper handling and batch accordingly.
• Maintain a daily log of all certified, priority, FedEx, and UPS tracking information.
• Scan batches into the complaint system and ensure accurate data entry.
• Mail correspondence from the complaint system daily and verify licensing status of Agents/Brokers using the licensing database.
• Input Agent/Broker information into the workflow management system.
• Read and code new investigations; set up investigation files in the workflow management system for examiner handling.
• Read and code new mail scanned into the workflow management system; attach appropriate documents for company responses.
• Review the email inbox daily for responses to banking complaints; upload responses into the workflow management system and attach files to relevant cases.
• Communicate with insurance companies via email or phone, noting additional response time, sending correspondence, and resolving workflow issues and errors.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.

• Health Insurance
• Sick Time
• 401k