We are currently seeking a dynamic Administrative Assistant to fulfill our client's requirements in a professional and efficient manner.

Position Description:

• Answering Phone Inquiries: Respond to simple phone inquiries and redirect calls to professional staff or appropriate departments such as MAP or HBE.
• Handling Difficult Callers: Manage challenging callers with professionalism and tact, ensuring a positive customer experience.
• Utilizing Welfare Management Systems: Utilize WMS and Emedny to access basic eligibility and coverage information for clients.
• Providing Administrative Support: Offer administrative assistance including directing faxes, managing incoming mail, scheduling meetings, coordinating appointments, maintaining files, basic copying, and utilizing e-fax and multifunction printer.
• Collaboration: Work closely with colleagues to achieve organizational goals and maintain efficient operations.
• Responsibility: Demonstrate a high level of responsibility in all tasks and assignments.
• Efficiency: Execute tasks in a timely and efficient manner to meet deadlines.
• Detail-oriented: Pay close attention to details to ensure accuracy and precision.
• Flexibility: Adapt to changing priorities and requirements as needed.

Additional Skill Level, Experience, or Other Requirements:

• Knowledge of MAGI and Non-MAGI Eligibility Criteria: Possess a basic understanding of MAGI and Non-MAGI eligibility criteria.
• Privacy and Security Compliance: Maintain confidentiality and adhere to HIPAA and DOH guidelines regarding client data.
• Proficient in Microsoft Office: Ability to type accurately and create, modify, and maintain Word documents and Excel spreadsheets.
• Language Skills: Proficiency in Spanish.

• Health Insurance
• Sick Time
• 401k