Desktop Technician (On-site), local candidates, O365 migration experience required
Job Description
Our client is seeking a Desktop Technician to support end users with hardware, software, and network component installations to meet their personal computer needs. This includes Windows 11 upgrades and deploying replacement machines. The technician will troubleshoot and resolve issues for single or multiple systems, including vendor coordination when necessary.
- Installing and configuring hardware, software, and networking components
- Upgrading systems to Windows 11 and deploying new machines
- Diagnosing and troubleshooting hardware/software issues
- Performing diagnostic reviews and generating error reports
- Supporting computer-related projects and implementing policies
- Assisting with the creation of operational reports for system monitoring
- Providing recommendations and purchasing information for hardware/software
- Supporting remote access and resolving end-user issues
- Managing new computer configurations and workstation replacements
- Participating in the rollout of new software platforms
- Tracking user support requests and maintaining detailed case histories
- Confirming issue resolution with users and closing support cases
Skills Required
- Experience with M365 / O365 migrations (required)
- Working knowledge of computer hardware, software, and terminology
- Basic problem-solving skills
- Strong communication and organizational skills
Skills Preferred
- Familiarity with ServiceNow ticketing system
- Experience supporting Palo Alto VPN software
Experience Required
-
Minimum 2 years of related experience with a high school diploma
Education Required
- High school diploma
Benefits:
- Health Insurance
- 401k
Pay Range: $20.00 - $25.00 per hour (Depending on experience and qualifications)
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Meet Your Recruiter
Tom Lee
Senior Vice President of Recruiting and IT Operations
Mr. Lee has over 30 years of experience in the service and retail industries with extensive backgrounds in management, sales, recruiting and training. He is currently a senior member of our recruiting staff serving multiple industries, with a specific focus on personnel with engineering backgrounds. He joined HEPCO in 1992.
As a recruiter he enjoys interacting with people from all walks of life and that every day is different. Outside of the office, Tom is an avid golfer and is skilled at repairing his golf clubs.