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Seeking a Desktop Technician to support end users by installing hardware, software, and networking components. Responsibilities include Windows 11 upgrades, deploying replacement machines, and troubleshooting technical issues for individual or multiple systems. You'll assist in diagnostics, vendor coordination, policy implementation, and operational reporting. Additional duties include offering equipment recommendations, resolving end-user problems (including remote access), and managing system upgrades and software deployments. This role involves ticket tracking, customer follow-up, and case closure to ensure complete resolution and user satisfaction.

Skills Required

• Experience with M365 / O365 migrations (required)
• Working knowledge of computer hardware, software, and terminology
• Basic problem-solving abilities
• Strong communication and organizational skills

Skills Preferred

• Familiarity with ServiceNow ticketing system
• Experience with Palo Alto VPN as it relates to desktop support

Experience Required

• Minimum of 2 years in a similar role with a high school diploma

Education Required

• High school diploma

Benefits:

• Health Insurance
• 401k

Pay Range: $18.00 - $20.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.