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Product Support Specialist (On-site)

Maple Grove, MN 55369

Posted: 11/06/2025 Industry: Aerospace/Defense Job Number: 25-01363

Job Description

If you are a hands-on technical professional with a defense or military background and thrive in fast-paced test environments, this opportunity is for you. Our client is seeking a Product Support Specialist to join a dynamic Weapon Systems Test Team supporting both mature and emerging technologies. This role is highly autonomous, mission-driven, and ideal for individuals who take ownership, communicate well, and are willing to go the extra mile to ensure success. Candidates must be able to obtain a DOD Secret Clearance.

In this position, you will support weapons system development, integrate and troubleshoot complex equipment, and work side-by-side with engineers and technicians on projects that directly impact system performance, reliability, and readiness.

  • Support development, testing, integration, and sustainment of weapon system products
  • Troubleshoot equipment-related design and performance issues
  • Conduct hands-on diagnostics, maintenance, and repair activities
  • Manage assigned tasks independently and drive them to completion
  • Execute test activities at on-site and off-site field locations
  • Participate in cross-functional technical teams
  • Document findings, test data, observations, and corrective actions
  • Provide technical support during system installation, upgrades, and evaluations
  • Maintain clear, timely communication with internal teams and customers
  • Assist with planning test events, resource coordination, and equipment preparation
  • Provide product insight to improve reliability and maintainability

Required Skills

  • Ability to obtain a DOD Secret Clearance
  • Demonstrated ability to independently manage and execute technical tasks
  • Strong interpersonal skills with the ability to resolve complex technical issues
  • Willingness to travel and support field assignments
  • Ability to take ownership of high-level requirements and translate them into actionable work
  • Proficiency with MS Excel, Word, and PowerPoint
  • Strong mechanical and/or electrical aptitude

Required Experience

  • Associate degree or equivalent plus eight years of defense-related experience in engineering, manufacturing, design, test, or field service
  • Ability to identify design or performance problems and lead project teams

Benefits:

  • Health Insurance
  • 401k


Pay Range: $38.00 - $43.00 per hour (Depending on experience and qualifications)

 

 

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Meet Your Recruiter

Tom Lee
Senior Vice President of Recruiting and IT Operations

Mr. Lee has over 30 years of experience in the service and retail industries with extensive backgrounds in management, sales, recruiting and training. He is currently a senior member of our recruiting staff serving multiple industries, with a specific focus on personnel with engineering backgrounds. He joined HEPCO in 1992.

As a recruiter he enjoys interacting with people from all walks of life and that every day is different. Outside of the office, Tom is an avid golfer and is skilled at repairing his golf clubs.  

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About Maple Grove, MN

Ready to discover exciting career opportunities in the vibrant Maple Grove, Minnesota area? Nestled in the heart of the Land of 10,000 Lakes, Maple Grove offers a perfect blend of urban sophistication and natural beauty. From the renowned Arbor Lakes shopping district to the picturesque Elm Creek Park Reserve, this dynamic city boasts a thriving arts scene, delicious local cuisine, and easy access to professional sports at Target Field and the picturesque University of Minnesota campus. Don't miss out on exploring the Maple Grove Art Center, catching a show at the Hennepin Theatre Trust, or cheering on the Minnesota Twins at Target Field. Embrace the charm and endless possibilities of Maple Grove, MN as you browse our job listings and unlock your potential in this dynamic region.