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We are seeking a detail-oriented and customer-focused Auditor to support our client. This role combines account administration, technical troubleshooting, document processing, and customer support. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced, compliance-driven environment.

Key Responsibilities

• Provide technical assistance and troubleshooting for account-related issues, including:

  • Account provisioning and deprovisioning
  • Account creation and password resets
  • Multi-Factor Authentication (MFA) setup and resets
  • RSA PIN resets, token distribution/installation, and token approvals
  • Re-enabling user accounts
  • Modifying browser configurations for application access
  • Directing users to appropriate contacts for application-specific questions
• Troubleshoot internal and external MFA and RSA-related issues.
• Review and process pre-acceptance tools for medical professionals without a NYS Driver License; ensure proper acceptance and document distribution.
• Assist users with navigating systems and assigning roles on the Health Commerce System (HCS).
• Conduct HCS testing to validate application functionality based on reported user concerns.
• Respond to written and telephone inquiries from internal and external customers in a professional and helpful manner.
• Monitor and respond to emails within multiple Outlook shared mailboxes.
• Process paper documentation related to HCS accounts, including:
  • Scanning documents into tracking systems
  • Accepting or rejecting submissions
  • Mailing accepted HCS PIN letters and activation instructions
  • Scanning and indexing documents in FileNet
  • Keying and verifying completed documentation
• Establish and maintain organized filing systems, including numbering forms, coding files, preparing folders, and compiling relevant materials.
• Update, correct, and maintain records and files.
• Perform and validate signature verifications.
• Assist with HCS account clean-up initiatives.
• Operate standard office equipment, including photocopiers, printers, scanners, and hand scanners.
• Perform other related duties as assigned.

Qualifications

• Strong troubleshooting and problem-solving skills
• Ability to handle confidential information with discretion
• Strong attention to detail and organizational skills

Benefits:

• Health Insurance
• Sick Time
• 401k

Location: 800 North Pearl Street, Menands NY

Duration: approximately 2 years
Apply by deadline: 3/16/2026

Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

• Experience working with authentication systems (MFA, RSA) preferred
• Proficiency with Microsoft Outlook and shared mailboxes
• Experience with document management systems (e.g., FileNet) a plus
• Ability to manage multiple priorities in a structured, compliance-focused environment