Albany, NY 12231 US
HEPCO is currently seeking a skilled and dedicated Computer Operator to join our clients team. As a Computer Operator, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our computer systems. Your responsibilities will include responding to customer inquiries, extracting information from records, reviewing applications for compliance, and maintaining accurate records.
- Respond to customer service inquiries promptly and professionally via telephone, written correspondence, email, and in-person interactions.
- Extract relevant information from DOS records to assist customers and direct them to appropriate online databases, forms, applications, and instructions.
- Explain statutory requirements, defend agency policies and procedures, and provide navigational assistance with online applications.
- Review applications for compliance with laws, policies, and procedures, and process application and form fees accurately.
- Reconcile daily cash reports and ensure proper financial records are maintained.
- Prepare written or email correspondence to applicants, identifying any application errors or deficiencies.
- Electronically preserve each record in accordance with DOS guidelines to ensure data integrity.
- Create computerized license, registration, and filing records following DOS guidelines.
- Handle approximately 60 call center calls per day, addressing customer inquiries and providing appropriate assistance.
- Perform other duties as assigned.
- High school diploma or equivalent; additional computer-related certifications or training is a plus.
- Proven experience in customer service or a related field.
- Strong knowledge of computer systems, including proficiency in DOS operations.
- Attention to detail and ability to review applications for compliance.
- Strong problem-solving and multitasking abilities.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using office productivity software and database systems.
- Health Insurance
- Sick Time
99 Washington Avenue, Albany, NY 12231
Duration: approximately 2 years
Apply by deadline: 6/1/2023
Shift Days/Times: M-F 8:30a.m.- 4:30p.m.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Meet Your Recruiter
Alexander is the newest member of the HEPCO team after joining the company in July 2021. As a recruiter for two years, Alex likes talking with people from all industries and understanding what it is like to be in their shoes. Alex’s last “normal day” pre-COVID- 19 was spent enjoying time with his daughter out in their community.