Desktop Technician (On-site), local candidates, O365 migration experience required.
Job Description
Our client is seeking a Desktop Technician to support computer users with the installation of hardware, software, and networking components. The role includes Windows 11 upgrades and deployment of new replacement machines. Responsibilities involve diagnosing and troubleshooting issues with individual or multiple computer systems, including coordination with vendors for resolution.
Responsibilities include:
- Conducting diagnostics and generating error reports to identify and resolve problems
- Assisting with computer-related projects, studies, and policy implementation
- Supporting the design and development of operational reports for monitoring systems
- Researching and recommending hardware/software for users, including ordering and purchasing details
- Resolving moderate end-user issues, including remote access support
- Configuring new computers and managing upgrade/replacement processes
- Participating in the rollout of new software platforms
- Tracking user requests and issues by opening support cases and maintaining case histories
- Verifying resolution with users and closing cases accordingly
Skills Required
- Experience with M365 / O365 migrations (required)
- Working knowledge of computer hardware, software, and terminology
- Basic problem-solving skills
- Strong communication and organizational skills
Skills Preferred
- Experience with ServiceNow ticketing system
- Familiarity with Palo Alto VPN for desktop support
Experience Required
-
Minimum 2 years of relevant experience with a high school diploma
Education Required
- High school diploma
Benefits:
- Health Insurance
- 401k
Pay Range: $20.00 - $25.00 per hour (Depending on experience and qualifications)
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Meet Your Recruiter
Tom Lee
Senior Vice President of Recruiting and IT Operations
Mr. Lee has over 30 years of experience in the service and retail industries with extensive backgrounds in management, sales, recruiting and training. He is currently a senior member of our recruiting staff serving multiple industries, with a specific focus on personnel with engineering backgrounds. He joined HEPCO in 1992.
As a recruiter he enjoys interacting with people from all walks of life and that every day is different. Outside of the office, Tom is an avid golfer and is skilled at repairing his golf clubs.