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Field Service Tech III

Jacksonsville, FL 32226

Posted: 01/24/2023 Industry: IT Job Number: 23-00094

Job Description

Work at an elite aerospace defense contractor in a critical position as a field service technician.
  • Provide on-site technical support for the end-user community.
  • Support consists of software and hardware installs, hardware moves, add or changes of hardware/software and maintenance.
  • PC refresh support consisting of imaging PCs, installing software and deploying to users.
  • Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
  • Follow all company filed procedures and protocols.
Skills Required:
  • Proficient with a variety of MS Operating Systems: Win11, Win 10, Win 7
  • Troubleshooting skills for applications running on MS Windows based platforms (Office, browsers, printers, etc).
Experience Required:
  • Basic understanding of networks Desktop/Laptop hardware repair
  • Experience with Microsoft AD Knowledge in Asset Management
  • Excellent customer service skills
  • Ability to work well with others in a team environment
  • Adheres to standards as defined in Standard Operating Procedures
Education Required:
  • GED or High School Diploma required.
  • Health Insurance
  • 401k
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Meet Your Recruiter

Shandi Quillao

Joining HEPCO in July 2022, Shandi enjoys her role as a recruiter, where she can learn more about the candidate and develop a good rapport with them during the pre-screening period. During this process, she appreciates the chance to learn more about the particulars of various jobs her candidates are qualified for. In addition, Shandi enjoys cooking her favorite meals and trying out new recipes in her free time.  

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