Field Service Tech IV (On-site)
Job Description
Our client is seeking an experienced Field Service Technician IV to provide on-site and remote IT support in a fast-paced environment. This role supports a diverse user base, including executive-level staff, and requires strong technical troubleshooting skills and a high level of customer service.
This is a hands-on role supporting hardware, software, networking, and end-user systems.
- Provide technical support to local and remote users for hardware, software, and network issues
- Perform root cause analysis and resolve or escalate issues as needed
- Support conference rooms and audio/visual systems
- Provide high-level support to executive leadership
- Manage moves, adds, and changes for end-user hardware
- Configure new systems and support workstation upgrades/replacements
- Support mobile devices and VoIP phones
- Troubleshoot printer issues
- Track and document work in ticketing systems
- Create and update knowledge base documentation
- Provide occasional after-hours support as needed
Required Skills:
- CompTIA Security+
- Windows 10/11 support
- Microsoft applications and MS365 including Teams, Intune, and OneDrive
- Active Directory experience
- SCCM for software deployment
- VPN troubleshooting
- ServiceNow or similar ticketing systems
- Remote support tools
Qualifications:
- High School diploma and 4+ years of relevant experience
- Experience supporting C-Suite executives
- Strong troubleshooting and problem-solving skills
- Ability to work independently and within a team
- Ability to travel between local sites
Requirements:
- Must be eligible to obtain and maintain a Top Secret/SCI clearance
Benefits:
- Health Insurance
- 401k
Pay Range: $36.00 - $41.00 per hour (Depending on experience and qualifications)
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Meet Your Recruiter
Tom Lee
Senior Vice President of Recruiting and IT Operations
Mr. Lee has over 30 years of experience in the service and retail industries with extensive backgrounds in management, sales, recruiting and training. He is currently a senior member of our recruiting staff serving multiple industries, with a specific focus on personnel with engineering backgrounds. He joined HEPCO in 1992.
As a recruiter he enjoys interacting with people from all walks of life and that every day is different. Outside of the office, Tom is an avid golfer and is skilled at repairing his golf clubs.