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Field Service Tech IV (On-site) No C2C

Hill AFB, UT 84056

Posted: 02/09/2024 Industry: IT Job Number: 24-00118

Job Description

Are you ready to be the backbone of IT support for our valued customers? As a Field Service Technician, you'll play a pivotal role in providing desktop, laptop, and server support, ensuring seamless operations and customer satisfaction. Your expertise will be essential in tackling diverse technical challenges and keeping our clients' systems running smoothly. Join us in making a real impact in the world of IT support!
  • Provide desktop/laptop and some server IT support for customers.
  • Install hardware/software and networking components to meet personal computer needs.
  • Diagnose and troubleshoot problems with individual or multiple computer systems.
  • Resolve issues, including contacting and assisting vendors.
  • Research, analyze, and provide hardware/software recommendations to users.
  • Perform new computer configurations and coordinate workstation upgrade/replacement process.
  • Participate in the deployment of new software platforms.
  • Track user requests for equipment and problem reporting, keeping case histories current.
  • Verify problem resolution with the customer and close cases accordingly.

Skills Required:

  • Experience with McAfee.
  • Proficiency in MS OS (XP, Win 7, Win 10), MS Office Suite, and MS Server 2003/2008.
  • Self-motivated with strong troubleshooting and analytical skills.
  • Thorough knowledge of computer hardware, software, and terminology.
  • Familiarity with computer systems and local area networks.
  • Strong organizational skills and attention to detail.

Experience Required:

  • Minimum 5 years of experience in an IT support role.

Education Required:

  • High School diploma or GED.

Additional Information:

  • Active Secret clearance is a hard requirement.

Benefits:

  • Health Insurance
  • 401k

By clicking apply, you are opting in to receiving text/SMS communication with one of our recruiters.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Meet Your Recruiter

Tom Lee
Vice President – Recruiting and IT Operations

Mr. Lee has over 25 years of experience in the service and retail industries with extensive backgrounds in management, sales, recruiting and training. He is currently a senior member of our recruiting staff serving multiple industries, with a specific focus on personnel with engineering backgrounds. He joined HEPCO in 1992.

As a recruiter he enjoys interacting with people from all walks of life and that every day is different. Outside of the office, Tom is an avid golfer and is skilled at repairing his golf clubs.  

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