HEPCO Inc. is currently seeking dedicated mid-level and senior Help Desk Technicians to join our clients team. This position is contingent upon the award of supporting the US Navy in Newport, Rhode Island.

• Provide comprehensive Tier 1, Tier 2, and Tier 3 Help Desk support services.
• Conduct interviews with customers contacting the Help Desk, diagnose various IT-related issues, and respond accordingly. Escalate complex problems to higher support levels when necessary.
• Serve as the first point of contact and primary dispatcher for all IT services, including application and hardware support, unclassified/classified networks, file and print services, domain access, AIS Information Security, telephones, and cell phones. Utilize the Information Technology Service Management (ITSM) application.
• Create, record, and verify user accounts for accessing assets in classified and unclassified environments. Distribute token cards used to access these accounts.
• Manage the ordering, distribution, and inventory of domestic and international cell phones, smartphones, air cards, calling cards, conference calls, and accessories.

Experience Requirements:

For Mid-level candidates:

• 7 to 10 years of relevant experience providing help desk and client support services to DoD contracts. Navy-specific experience is preferred but not required.

For Senior candidates:

• A minimum of 10 years of relevant experience providing help desk and client support services to DoD contracts. Navy-specific experience is preferred but not required.

Educational Requirements:

For Mid-level candidates:

• Bachelor's degree (BS/BA)
• Candidates without a Bachelor's degree may qualify with one of the following professional certifications: Security+, GSEC, or SSCP.
• MCSA Windows 10 certification is desired.

For Senior candidates:

• Master's degree (MS/MA) in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or Information Systems.
• Candidates without a Bachelor's degree may qualify with one of the following professional certifications: CISSP or CASP.
• MCSA Windows 10 certification is desired.

All candidates should have experience with some of the following products and tools: iET Help Desk Software, FlexLM License Management/System, Argent, ProLaw, MS Project, MS Office Suite, MS System Center Suite, and Visio.

Security Requirements:

• Secret Clearance is necessary.

Join our team and contribute to the vital support of the US Navy in Newport, Rhode Island. HEPCO Inc. values excellence in service delivery and offers opportunities for professional growth. Apply now to become a part of our dedicated team of Help Desk Technicians.

By clicking apply, you are opting in to receiving text/SMS communication with one of our recruiters.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.