Search Jobs

Our client is seeking a highly organized and personable Project Coordinator to join their team. This role is the key interface between customers, program Trade Allies, and utility energy efficiency programs, working primarily in an office environment. The ideal candidate will have strong interpersonal and organizational skills and the ability to manage multiple priorities while delivering excellent customer service.

• Actively listen to customer needs and goals and promote the appropriate program to meet those goals
• Work with pre-qualified leads to generate and schedule appointments
• Assist customers and contractors with application processes for market-based programs
• Perform desktop eligibility reviews and help building decision makers identify next steps
• Refer callers to the appropriate team members when necessary
• Accurately log all calls and interactions in CRM to keep the team informed
• Complete all commitments to customers in a timely manner, including callbacks, application referrals, and email responses
• Identify and resolve customer issues professionally, collaborating with cross-functional teams when appropriate
• Work independently with minimal supervision while contributing to team problem solving
• Follow all company policies and maintain confidentiality of company and participant information

Desired Qualifications:

• Customer-centric mindset with a passion for helping others
• 2+ years of relevant experience
• Quick learner eager to improve professional skills
• Ability to take initiative and find actionable solutions to customer goals
• Flexible and able to thrive in a fast-changing business environment
• Action-oriented, results-driven, and motivated to be a one-stop advisor for customers
• Experience in inside/outside sales or appointment setting is a plus
• Prioritize tasks effectively and work well independently and as part of a team
• Stay productive and self-motivated under both pressure and slower periods
• Have intermediate experience with MS Word, Excel, PowerPoint, and Access
• Bilingual in English and Spanish

Experience and Education:

• Minimum 7 years’ experience in administrative services
• Associate’s degree from an accredited college in a related discipline or equivalent experience

Benefits:

• Health Insurance
• 401k
• Sick time
• PTO

Pay Range: $31.00 - $36.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.