HEPCO, Inc.
https://www.hepcoinc.com/wp-content/uploads/2020/08/Hepco-Logo-social-media.png
http://www.hepcoinc.com
http://www.hepcoinc.com
true
1 Commerce Plaza, Albany, NY 12257
Duration: approximately 2 years
Apply by deadline: 6/14/2024
Shift Days/Times: M-F; 9-5, 37.5-40 hours per week
Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)
By clicking apply, you are opting in to receiving text/SMS communication with one of our recruiters.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Paralegal (Hybrid)
Job Description
Our client, a prominent financial services institution, is seeking a dedicated Paralegal to join their team. As a Paralegal specializing in consumer financial services, you will play a vital role in managing and resolving consumer complaints efficiently and effectively.
- Handle a variety of consumer financial services complaints promptly and efficiently.
- Review the financial institution’s responses to complaints and draft concise summaries of disputes.
- Correspond with consumers, providing them with appropriate letters to conclude their cases.
- Respond to inquiries from consumers via phone or in writing, addressing their complaints or general issues with financial services.
- Guide consumers through complaint filing procedures or direct them to relevant government agencies when necessary.
- Code incoming complaints accurately and initiate the appropriate correspondence.
- Identify cases requiring urgent attention and escalate them to supervisors for resolution.
- Research new financial services respondents to ensure compliance with regulatory requirements and gather contact information for complaint handling.
- Collaborate with team members to ensure seamless handling and resolution of consumer complaints.
- Perform other duties as assigned by management.
Qualifications:
- Minimum of one year of experience working as a paralegal.
- Proficient knowledge of consumer protection laws and regulations.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Health Insurance
- Sick Time
- 401k
1 Commerce Plaza, Albany, NY 12257
Duration: approximately 2 years
Apply by deadline: 6/14/2024
Shift Days/Times: M-F; 9-5, 37.5-40 hours per week
Pay Range: $25.00 - $30.00 per hour (Depending on experience and qualifications)
By clicking apply, you are opting in to receiving text/SMS communication with one of our recruiters.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
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