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Are you an operations-driven leader who thrives in a fast-paced production environment? Our client, a leader in the Financial Technology industry, is seeking a Production Supervisor to oversee high-volume insertion operations at their Edgewood, NY facility.

Reporting to the Manager of Production Operations, this role is responsible for ensuring all Service Level Agreements with Broadridge clients are met in the most cost-efficient manner while maintaining the highest standards of quality, safety, and compliance. You will lead and manage a team of up to 40 full-time associates and temporary staff, prioritizing client mailings to meet all SEC and contractual requirements.

• Oversee insertion operations to ensure production schedules, quality standards, and client deadlines are consistently met
• Provide production sign-off on all jobs, including material, media, and indicia verification
• Ensure all operators receive proper technical and procedural training
• Manage labor on the production floor by planning schedules, adjusting staffing levels, and utilizing outside temp agencies as volume dictates
• Ensure machines remain productive by assigning the right jobs to the right equipment and minimizing downtime
• Meet or exceed cost per unit, quality, safety, and associate satisfaction targets
• Maintain detailed working knowledge of production hardware, equipment, software, and applications
• Prepare operator productivity and quality reports and provide ongoing performance feedback
• Demonstrate strong leadership and motivate teams to continuously improve productivity, efficiency, quality, and safety
• Prioritize and delegate all Must-Mail jobs, track hot jobs, and communicate status across departments to meet deadlines
• Coordinate with material handlers and warehouse teams to ensure machines are supplied with the correct materials and envelopes
• Audit envelopes and materials to ensure accurate inventory counts
• Partner with management to establish department and individual goals and communicate expectations through meetings and performance discussions
• Assume Production Manager responsibilities in the absence of the Production Manager

Requirements

• Bachelor’s degree preferred, or five years of experience working in a production environment
• Minimum of two years of leadership or supervisory experience
• Demonstrated ability to lead, motivate, and develop associates
• Strong PC and systems skills, including proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Strong analytical and problem-solving skills with the ability to work with budgets and operational data
• Excellent interpersonal and communication skills, with the ability to adapt communication style to all levels of the organization
• Ability to monitor operator performance and provide effective feedback
• Ability to stand for extended periods of time
• Flexibility to work overtime, weekends, and holidays as required
• Spanish communication skills are a plus

Compensation

Salary range: $75,000 to $80,000 annually (Depending on experience and qualifications)

Work Schedule
Monday through Friday, 6:00 AM to 2:30 PM ET

Benefits:

• Financial program resources
• 401(k)
• Spending and savings accounts
• Life and AD&D
• Commuter benefits
• Health insurance
• PTO

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.