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Our client is seeking a highly organized and customer-focused Project Coordinator to support utility energy efficiency programs. This position serves as a key point of contact for customers and Trade Allies, helping guide participants through program offerings, eligibility requirements, and application processes.

• Serve as the primary point of contact for customers and Trade Allies regarding energy efficiency programs.
• Actively listen to customer needs and goals and promote the program best suited to their objectives.
• Work with pre-qualified leads to generate and schedule appointments as needed.
• Assist customers and contractors with application processes and program requirements.
• Conduct desktop eligibility reviews and help customers identify next steps.
• Route inquiries to appropriate team members when necessary.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Complete customer follow-up activities, including callbacks, referrals, and email communications.
• Resolve customer concerns professionally while collaborating with internal teams.
• Maintain confidentiality of company and participant information.
• Adhere to company policies, procedures, and program guidelines.
• Perform assigned duties independently while contributing to a collaborative team environment.

Qualifications:

• Customer-centric mindset.
• Quick learner with a desire to continuously improve professional skills.
• Ability to actively listen and take initiative to identify actionable solutions for customers.
• Flexible and adaptable in a fast-paced, changing business environment.
• Action-oriented and results-driven with the ability to serve as a trusted advisor to customers.
• Experience in inside sales, outside sales, customer service, or appointment setting is a plus.
• Minimum of 7 years of experience in administrative services.
• Associate’s degree from an accredited college in a related discipline or equivalent experience.
• Must be a New Jersey resident.
• Bilingual (English/Spanish).
• Ability to perform well under pressure in time-sensitive situations.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Access.

Benefits:

• Health Insurance
• PTO
• 401k

Pay Range: $25.00 - $33.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.