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System Administrator - Wintel

Charlotte, NC 28277

Posted: 04/27/2021 Industry: IT Job Number: 14913251

Job Description

HEPCO, Inc., is looking for a Wintel Systems Administrator to join the team as a contractor for one of our most important defense clients in Charlotte, NC (Ballantine area).  This night shift postion, 8 p.m. to 8 a.m.

Job Description:
  • Actively monitors enterprise servers in a NOC environment using CA monitoring tools (Spectrum, CAPC, and SOI).
  • Provides Tier 2 support for servers both physical and virtual servers.
  • Remote management of all enterprise servers. Using Vsphere-Rackwise-DSview and other platforms.
  • Observe systemic issues that may arise and work within the team to get them resolved.
  • Work with vendors and support teams inside and outside of the organization.
  • Generate incidents using remedy ticketing system and maintain ticket count low.
  • Follow Major incident process and escalate outages as needed.
  • Provide documentation to support ideas-and changes that would benefit the Enterprise Command Center.
  • Actively report issues to upper management, following major incident process.
  • Report to work in a timely fashion, participate in all shift requirements a directed by your Service Manager, and document your work within our Remedy ticketing systems.
Required Education, Experience, & Skills:
  • Typically a Bachelor's Degree or equivalent experience
  • Must have 2+ years' experience providing system and server support.
  • NOC experience a huge plus.
Preferred Education, Experience, & Skills:
  • Knowledge of end to end data flow.
  • Strong interpersonal and presentation skills for interacting with team members and clients
  • Good organization skills to balance and prioritize work.
  • Good analytical and problem solving skills.
  • Good personal computer and business solutions software skills.
  • Ability to work independently and as part of a team. Ability to maintain formal and informal networks
  • Wanting to gain knowledge in current role as well as branching out to learn networks and UNIX technologies

Meet Your Recruiter

Chad Manangat

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